Hugo serves as the Senior Vice President, Chief Experience Officer at ArchCare where his responsibilities include: human resources including benefits, labor relations, and talent acquisition, system marketing, corporate communications, a Project Management Office, learning and development, employee engagement and customer experience. During his time at ArchCare, Hugo has led efforts to expand the ArchCare health system to what it is today through mergers and acquisitions – growing from a 7 nursing home network with one health plan to an integrated model with 5 nursing homes, 3 health plans, homecare and assisted living to name a few. Hugo earned a Bachelor of Science degree in Business Administration (Management) from Manhattan College, a Master of Science degree in Industrial and Labor Relations from Baruch College and maintains his certification as a Senior Human Resources Professional (SPHR) through the Society for Human Resources Management.