Hugo serves as the Senior Vice President, Chief Experience Officer at ArchCare where his responsibilities include: human resources including benefits, labor relations, and talent acquisition, system marketing, corporate communications, a Project Management Office, learning and development, employee engagement and customer experience. During his time at ArchCare, Hugo has led efforts to expand the ArchCare health system to what it is today through mergers and acquisitions – growing from a 7 nursing home network with one health plan to an integrated model with 5 nursing homes, 3 health plans, homecare and assisted living to name a few. Hugo earned a Bachelor of Science degree in Business Administration (Management) from Manhattan College, a Master of Science degree in Industrial and Labor Relations from Baruch College and maintains his certification as a Senior Human Resources Professional (SPHR) through the Society for Human Resources Management.
The Center for Advancing Racial Equity and Job Quality in Long-Term Care (The Center for Equity) is a national hub for developing innovative workforce policy and fostering narrative change in long-term care (LTC). Our work centers the majority Black, Indigenous and people of color (BIPOC) women and immigrant caregiving workforce and confronts the links between systemic racial and gender inequities and poor job quality. We unite diverse stakeholders in service of building the equitable caregiving infrastructure our nation needs.
The Center for Equity is an initiative of the Healthcare Career Advancement Program (H-CAP), a national labor/management organization which works with employers, unions and workers to raise standards across the healthcare industry. The initiative is generously funded by the W.K. Kellogg Foundation.
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